Communicating -
Training & Coaching
Communicating includes all forms and media. It’s about information flow (directives, policies, rules etc) and information development (conversations) using the entire range of communication devices.
Communicating information flow is often poorly done, with people complaining about being ‘kept in the dark’, or certain people ‘keeping things close to them’. These problems can be identified via an audit of communication practices, and recommendations made to free up information where obstacles are identified. Sometimes it’s systemic and systematic, and sometimes it’s behavioural.
The more difficult and perhaps more important approach to communicating refers to the interactive process - people communicating with each other. Here we are talking about conversation in its many forms - face, email, letter, notes and so on.
Quality of conversation has been shown (research) to link strongly to performance, in that organisations with poorer performance that learned how to converse better, then performed better. Improving conversation quality caused improved performance. Conversation quality refers to talking about quality topics (what), with appropriate people (who), in an appropriate way (how)
Our programs (workshops & coaching) cover all three aspects needs - what people should talk about, who they should converse with, and how they should communication with each other.
Our programs to promote organisational change and improve the well being of people in the organisation. We know it matter who talks to us, how they talk, and what about. If we are excluded, we feel isolated. Poor social behaviours are experienced in organisations as stress and job dissatisfaction.
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