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Decision Making

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Decision Making

Our programs are research-based, results-driven, people-friendly

Duration: 7 sessions plus follow-up contacts

What Decision Making is about

Organisations function on decisions – whether relating to strategic or operational matters.  Even a choice to avoid a decision (procrastination, buck passing) is effectively a decision and can have serious consequences.  Decisions are scrutinized and assessed and reacted to by those the decision affects and a range of other audiences from the governance and senior executive level to external stakeholders and regulatory agencies.  So decision-makers need – and this program provides – a rational, evidence-based and forward looking framework to guide their decision making processes.

Decision making is even more complicated in the ambiguous and uncertain environment in which organisations function in a highly competitive and global economy.  Yet decisions are made by people – influenced by many factors and often operating in demanding and stressful situations.  This development program supports participants in understanding and moderating those pressures through critical thinking and sound analysis to improve their own (and others) confidence and satisfaction in their decision making.

Research-based:  the program is based on research on attribution theory, participative decision making, strategy under uncertainty and the psychology of decision making.

Results-driven:  the focus is on usable frameworks for decision making, supported by strategies for ‘packaging’ and delivering decisions to various audiences.

People-friendly:  the program approach recognises that it is people who make – and who react to decisions and provides opportunities for discussion and debate as well as follow-up support.

Who will benefit from this decision making development program?

Both the organisation and people stand to benefit.  All leaders, managers and supervisors make decisions every day – sometimes all day – and they will benefit from stronger processes for and greater confidence in their own decisions. Organisation performance can only improve if the quality of decision making – and post-decision satisfaction – improves and those involved in governance of the organisation will have greater peace of mind in terms of quality and consistency in organisational decision making.

In view of the value of consistency, this development program would be important at all levels in the organisation.  If it is considered as an induction or developmental opportunity for new or newly promoted managers and supervisors, talk to Deltapoint about a program for your senior managers first.

Objectives of decision making program

At the end of the program, your delegates will be able to choose from and utilize a range of decision making tools and processes.  They will understand and be able to use the psychology of decision making and know and implement the difference between deferral and procrastination.  They will have assessed the impact of ambiguity and uncertainty in their particular decision making challenges and have developed strategies and indicators to help them deal with different levels of uncertainty.  Your delegates will have further developed their skills in critical thinking and in communication.

Key topics in decision making program

  • Framing the problem
  • Vigilant decision making processes
  • Psychology of decision making
  • Packaging and delivering decisions
  • Participative decision making – pros and cons
  • Decisions in Certainty
  • Decisions in Ambiguity

The extra mile

Our aim is to combine sound research and practical experience with application in your organisation to ensure that the learning is transferred to real situations and used by the participants.  Our facilitators will follow up with your delegates at agreed times after particular sessions to support, encourage and measure their skill development and application.

Decision-making Program Description

Many factors get in the way of good, vigilant decision making.  This decision-making program by Deltapoint facilitates discussion of the impact of these factors as well as providing sound frameworks, models and templates that will assist participants in developing their own rational and reliable processes.

Each part of the program includes private or self-assessment of the participant’s progress to help them make it their own development program – to be reviewed with the facilitator or with the group if they wish.  It is a very personal journey and is treated with all the care such a program deserves.  The program is facilitated by a practicing psychologist, assuring total confidentiality and a professional approach. 

Decision-making with Strategic Conversation

Decision making Introduction

Using options to influence decisions – yours and others

Decision making Psychology 1

The role of emotion before, during, and after decisions (self/others)

Decision making Psychology 2

Judging decisions – yours/others – removing emotions

Decision making in Certainty

Make better ‘normal’ decisions – yours and others – ensure better outcomes

Decision making in Ambiguity

Make better ‘difficult’ decisions – yours and others – ensure better outcomes

Problem solving – strategically

Match best decision ‘style’ with problem.  Seek strategic opportunity

Decisions and Strategic Conversation

Improve quality of learning about, and continuously improving – decision processes

NOTE:  Deltapoint runs the Decision-making development programs described here.  The programs can be offered on site, off site, or by video conference link.  Each participant receives printed and PowerPoint material.    CONTACT US