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Facilitation

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Facilitation services

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Our Facilitation Services
  • Strategy meetings
  • Operational meetings
  • Development meeting
  • ANY important meeting

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What are facilitation services?

In an organisational sense, facilitation is a process whereby someone undertakes to help some form of meeting progress to its conclusion.

Facilitation focuses on ‘process’ rather than content, making efforts to help the passage from start to finish in such way that appropriate standards of ethics, behaviour, and fairness are followed. 

A facilitator will also attempt to enhance the meeting’s adherence to its purpose. The facilitator has no power to direct, but relies upon rules that were agreed at the beginning.

If the meeting is to resolve a dispute, the facilitator needs to be competent to take on the role of mediator.

Deltapoint offers both facilitation (by corporate psychologist)
and mediation (by accredited practitioner) services.  
Contact us on (07)3348-5161 info@strategic-conversation.com.au

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When to use a facilitator

Important Organisational meetings

  • Executive - Senior management
  • Problem solving
  • Goal setting / strategic planning
  • AGM
  • Organisational change discussions

Difficult meetings

  • Performance planning
  • Performance assessment
  • Diminished Performance
  • Stakeholder grievances

When to use a mediator

Facilitation and Mediation are similar (a meeting that has at least one purpose) and dissimilar. Consider that each person at a meeting has some mix of private and common purpose (the reason ‘why’ he or she is attending). Each person also has a private and public “agenda” (the preferred list of “what” is discussed). 

When the common purpose is big compared to private purposes, neither facilitation or mediation is needed.

When the common purpose is challenged by some large private purposes, then facilitation is recommended.

When the common purpose is dwarfed by private concerns, perhaps to the extent that there seems to be no common ground, but a resolution is wanted, then mediation is appropriate.

If mediation fails, then conciliation or arbitration are appropriate.

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