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Relationship Development

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Relationship Development

Our programs are research-based, results-driven, people-friendly

Duration  11 sessions plus follow-up contacts

What Relationship Development is about

It is essential to get basic communication (conversation) right. An important part of that is concerned with building and using relationships. We all know that it’s worthwhile having a good working relationship with people with whom you interact - but exactly how do you build a good working relationship? What does it look / sound like? How do you manage to build a good working relationship with someone you might not even really like? 

Research-based: the program is based on the latest research findings on relationship development and management

Results-driven: the focus is on practical interactional and communication skills that improve interpersonal relationships

People-friendly: the approach recognises that relationships can only work for the organisation if they also work for the people doing the relating.

Who will benefit from relationship development?

Both organisation and people stand to benefit. Organisations may benefit from better relationships with customers and suppliers. This program would be particularly beneficial to your organisation if you are currently planning or implementing significant changes, or as part of an effort to improve organisational climate. 

Any person who has a position that is supervisory in some form, or is managed by a supervisor in some way may benefit. In other words - every person - although there are usually some positions (roles) that are more responsive to the application of excellent relationship skills. Managers and team leaders who are expected to act as change agents and advocates at the same time as maintaining full operational activity are examples, as are those members who interact with any other stakeholder group.

Objectives of relationship development

At the end of the program, your delegates will be able to assess relationships in terms of suitable nature and function, and adjust accordingly. They will be able to set up initial relationships and modify existing relationships to best suit all relevant parties. Delegates will have practiced initiating, developing, and rescuing relationships. They will have developed a plan for their own systematic approach to the assessment and adjustment of all important relationships they are involved in. They will also know how to assess the success or otherwise of their relationship strategy. 

Key topics of relationship development

  • The nature of a relationship
  • What goes wrong - and what goes right - and what to do about that
  • Influencing the quality of relationships between others
  • Unique qualities of special relationships - superiors, peers, subordinates, spouse, parents, and children.

The extra mile

Our aim is to combine sound research and practical experience with application in your organisation to ensure that the learning is transferred to real situations and used by the participants. Our facilitators will follow up with your delegates at agreed times after particular sessions to support, encourage and measure their skill development and application.


Before anything meaningful can be done with strategic conversation, it is essential to get basic communication (conversation) right. But exactly how do you get communication right for building a good working relationship?

This program looks at what it is really all about, the mechanisms and and how to use them to build those good and strong working relationships - be it person to person - or business to business.

Each part of the program includes private or self-assessment of where participants are at, and then helps them plan their own development program. They then apply the program and review the outcomes with the facilitator, or with the group if they wish. It is a very personal journey, and is treated with all the care such a program deserves. The program is facilitated by a practicing psychologist, assuring total confidentiality and professionalism of the process.

It is much better if participants have completed the communication program before starting this.

Relationship Development Program - Topics

Relationships - the anatomy

Examples - it’s importance - what we know - so what? - why? - how?

 Conversation in relationships

Parts: build, re-afirm, maintain, expand, oh - and finally to use.

 Reaction management

Persuasion, cup half full, I am responsible for the reaction I get

 Reaction planning

Use conversation strategies to get desired reaction - how will I know

 My preferred kind of leader

Analysis - situation flexible - what it says about me

My preferred kind of follower

Analysis - subordinate management - what it says about me

Relation types

Alliance, partner, family, colleague - how I am - what it says about me

Me at home

Developing / improving / leading / role model

Me at work (looking inwards)

Developing / improving / leading / role model

Me at work (looking outwards)

Developing / improving / leading / role model

B2B relationships

Analysis - similarities / differences

NOTE:  The program can be offered on site, off site, or by video conference link. Each participant receives printed and PowerPoint material.  Contact us